We transmit and process your data insofar as this is necessary for administrative and logistical processes and to optimize business processes within the Zalando Group in order to make them more efficient and legally secure and to fulfil our contractual and legal obligations (e.g. commercial and tax retention obligations). Many systems and technologies are shared within the Zalando Group. This allows us to offer a more economical, secure, consistent and personalized service. Therefore, various companies of the Zalando Group have access to your data to the extent necessary to achieve the purposes set out in this data protection declaration. I bought a necklace for £75 that didn`t fit around my wrist, let alone around my neck. I sent it back to Zalando by royal mail and signed it for delivery. The refund was never updated, so I contacted Zalando several times to whom they said they hadn`t received it and therefore couldn`t do anything. I contacted Royal Mail who provided the proof, but it`s not good enough for Zalando, so I`m £75 out of pocket. I will never use them again.
Legal basis: Insofar as your data is processed at your expense to prevent fraud, the legal basis is Article 6(1)(f) GDPR. This processing of your data is also carried out on the basis of Article 6(1)(f) GDPR, on the basis of our legitimate interest and the interest of other users in detecting and preventing fraud and investigating criminal offences. I returned an item for a refund, but did not receive a return confirmation after 3 weeks. The tracking shows that I sent the package and it is in Germany, but they only reply that they cannot track it in their system and refuse to refund me. They even asked me to sign a legal statement stating that I had indeed sent the package. I feel like a cheater! I have all the evidence to prove, but they just don`t want to pay me back. terrible! Be aware if you need to return items. For the past two years, I have been shopping regularly on zalando.be and I have had only positive experiences. The choice of clothes/shoes etc is huge, I also do errands for my child. This is a website where I shop most often online.
The delivery time was always as stated in the email and when it happened that it was delayed, I was informed by email. I never had a problem getting my money back for items that didn`t suit me. I hope they continue to provide such a reliable service. In this chapter we also inform you about the legal basis on which we process data for individual purposes. Depending on the legal basis for our processing of your data, you may be entitled to other data protection rights in addition to your permanent rights such as the right to information. For example, in certain cases, you have the right to object to the processing of your data. For more information, see 7. What are my data protection rights? We store your personal data for as long as necessary for the purposes set out in this data protection declaration, in particular to fulfil our contractual and legal obligations. We may also retain your personal data for other purposes if or for as long as we are permitted by law to retain it for certain purposes, including to defend against legal claims. Many systems and technologies are shared within the Zalando Group.
This allows us to offer you a more economical, secure, consistent and personalized service. Therefore, companies of the Zalando Group that need access to your data to fulfill our contractual and legal obligations or to fulfill their respective tasks within the Zalando Group receive this access. www.facebook.com/legal/terms/information_about_page_insights_data If you close your customer account, we will delete all the data we have stored about you. If a complete deletion of your data is not possible or necessary for legal reasons, the data concerned will be blocked for further processing. Shop where, Zalandos have great deals if you catch them at the right time as prices are up and down like a yo yo, but the small amount you save is worth spending (we only take a few £ at a time) for better service elsewhere and as mentioned, It will be 100% cheaper where, if you look at how I did it. I only saw the rider because of Zolando`s poor customer service, so thank you because you saved me money and shopping problems with you again Zalando only accepts pURCHASES, but if you return purchased products, then you have a problem on their part because they don`t want to accept it and you blame it that it is already used.